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| Year of Publication |
2021
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| Journal |
Journal of Service Management, 2021
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| Download citation |
Publications
Trust me, I'm a bot–repercussions of chatbot disclosure in different service frontline settings
Associate Professor, Chair of Marketing Department, Department of Marketing
Citation: 1.Trust me, I’m a bot–repercussions of chatbot disclosure in different service frontline settings. Journal of Service Management, 2021. 2021.
In: Journal of Service Management, 2021
Published by: N Mozafari, WH Weiger, M Hammerschmidt , 2021
google Scholar link: https://scholar.google.com/citations?view_op=view_citation&hl=en&user=ZqVJLwUAA…
Cited by: 19